Hariom Singh

An Exin certified ITIL v3 and IBM certified IT professional with 7+ Years extensive "hands-on" technical support and administration experience on messaging & Collaboration domain(Lotus Notes/Domino) in direct client facing roles. Experience in a large IT infrastructure environment dealing with critical incidents, understanding of the importance of SLA. Well versed in ITIL processes like incident/Change & Problem management.

• SME Level knowledge and experience on Lotus Notes/Domino (R7/R8//R8.5/R9), Domino Web Services (HTTP/HTTPS), Clustering, DAOS, Transaction logging, Archiving, Mail routing (NRPC/SMTP), IBM Sametime
• Solid experience on installation, maintenance, upgrades, monitoring, troubleshooting, administration, configuration and migration of Lotus Domino servers.
• Experience in Mobile Device Management on IBM Traveler/Blackberry on iOS, Android and Windows OS.
• Administration Knowledge of Antispam appliances: Symantec Messaging Gateway, Proofpoint Protection Server (PPS)
• Basic knowledge of Lotus Notes Designer, Formula language, LotusScript Language.
• TCP/IP, DNS, POP3, IMAP, LAN, Network, Firewall
• WIN-98/NT/2000/2003/2008/2012, UNIX/AIX/Linux and DOS
• ITIL based service desk software like BMC Remedy/ServiceNow
• Antivirus Products for Lotus Domino (TrendMicro Scan Mail for Lotus Notes/Symantec™ Mail Security, McaFee Security for Domino)
• Microsoft Office Package, Windows 98/XP/Vista/Windows 7, Visio, IP-Switch File Transfer, Webex.
• Have technical experience and knowledge Servers like (Windows, Linux, UNIX), Storage, backups, virtualization, Network, Security.
Behavioral Skills
• Experience in IT Service Management, Service Delivery, and knowledge of ITIL processes and terminology (Incident Management, Change Management, Problem Management, RCA, and SLA Management)
• Experience with Vendors Management
• Excellent Communication, Interpersonal and Presentation Skills
• Strong analytical and problem solving skills
• Ability to multitasking in a fast-paced and Work within team focused environment
• Able to priorities and manage time effectively to meet deadlines
• Never miss an opportunity to learn something new