Goutam Mukherjee

A dynamic Senior Manager with over 23 years of rich experience in diverse segments of Healthcare industry viz., Marketing, Business Development, Customer Service, Business Operations and Administration.

A self motivator with distinguished abilities and comprehensive experience in managing the entire value chain of activities from monitoring, analyzing, training and motivating the teams to enhance efficiency and guide them in delivering quality services to clients.

Additional competencies include strong relationship management, adept in resolving disputes, working upon customer base, revenue enhancement initiatives as well as general business with a strong track record of exceeding performance targets.

An effective result oriented leader successful in management of clients, conducting training programs, quality control, business development, reviewing requirement of staff in various departments and facilitating the recruitment process.

Have experience in understanding and coordinating the needs of clients and customizing products and services in accordance with Company’s policies.

KEY SKILLS & COMPETENCIES

Health Services Management, Strategic Planning, Business Development, Public Relations,
Customer Relationship Management, Services Management, Sales Promotion, Quality Assurance
Client Satisfaction, Performance Management, Liaisoning & Coordination, Business administration
Operations Management, Variance Analysis