Gayathri Ramakrishnan

Service Delivery Operations and Transition professional having worked in Global organizations and well versed with working in cross cultural structures and managing large teams across different domain with overall experience of 15+ years in Strategic & Tactical Planning, Process Design & Management and Transition Management.

Below is a brief synopsis of my profile

 Setup and expanded operations end to end across various domains.

 Expanded team sizes from 30 to 300 across locations.

 Travelled globally to identify new opportunities and pitch in for more business.

 High proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees? strengths and facilitating top- management in fact based decision making.

 Fortunate to have handled critical operations projects with varied team sizes and contributed successfully in areas of service delivery, transitions, operations, quality, cost optimization, productivity improvement, knowledge and people management.

 Involved in initiating/ running training programs and competently managing problems when things go off plan.

 With a very keen eye for detail I can identify risks at project and account level and initiate mitigation & contingency plans.

 Capable of formulating process improvements/performance measurements/standardizations and audits.

 Monitoring and adhering to strict quality standards and providing meaningful cost effective solutions through knowledge of latest technological advancements.

 Received constant appreciation for closely monitoring and controlling the expenditure process with high proficiency in handling project operations and overseeing overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.

I have experience in setting up operations and closely working with the IT team. I was instrumental in developing tools and techniques to enable highest quality in operations. I am a quick learner and adapt to different circumstances.