Francis Macken

Strategic leader in information technology and business operations with over 20 years of experience managing mission-critical ICT projects and business programs for multinational organizations. Proven talent for aligning ICT with corporate vision to ensure technology systems and processes support business goals. Adept at building project and program management operations focused on excellence, on-budget and on-time achievement in all areas of service delivery. Demonstrated track record of turning around poorly-performing ICT operations through systems and process audits, process reengineering, and new process development all focused on streamlining and optimizing ICT performance. Strong team lead able to mentor personnel to improve competencies and deliverables.