Filbert Gonsalves

• A competent professional with nearly 7 years of experience in:

~ System Administration ~ Installation & Configuration ~ Technical Support
~ SLA Management ~ Liaison & Coordination ~ Migration
~ Training ~ Disaster Management ~ Team Management

• Expertise in setting up of backup solutions for network resources so as to remain online in case of system failure.
• Pivotal in installation, configuration, maintenance & troubleshooting of windows application (like MS Outlook, MS Office, etc.), workstations and network user management in multi-site environments.
• Gained significant exposure of working on various Antivirus Solutions like Norton, McAfee, AVG, Trend Micro, etc.
• Demonstrated abilities in ensuring a high-quality customer experience while adhering to SLAs & work processes.
• Hands-on experience in configuration & troubleshooting of all types of servers, workstations, other software / hardware devices.
• Proficient in liaising with vendors for installation & maintenance of systems to suit client’s/owner’s requirements.
• An ambitious & hardworking individual with excellent relationship management skills and ability to manage time effectively.