Faisal Mohamed

• Diligent and result-oriented professional with more than 12 years of experience in IT Service Management across Telecom and Multi industries with clients based in North America and Middle East
• Proven acumen in Service Management covering process lifecycle for Incident Management, Problem Management, Service Improvement; spearheading efforts as a Team Lead with CGI, Bangalore
• Possess strong knowledge and experience of various ITIL processes, and IT Governance; Identify opportunities to streamline and eliminate overheads to improve the as-is status
• Skilled in achieving excellence in meeting SLA metrics through aggressive operational techniques, efficient quality control measures, and member development
• Competent to work in highly diverse environments utilizing multilingual skills. Goal-oriented, systematic planner with a big-picture perspective and attention to details