Dilip Pandey

CUSTOMER SERVICE / AIRPORT TERMINAL & RAMP - GROUND HANDLING / OPERATIONS MANAGEMENT

With 13+years of eventful experience; Capable of contributing effective services in GH operations & management

Objective: Seeking challenging assignment in renowned organization.

PROFILE

• Dynamic and diligent Customer Service, Airport Ground Handling and Hospitality Professional with career success of Eight years predominantly in Airport Management, Customer Service & Operations.
• Capable of performing Planning, Implementation, Negotiations under high-pressure situations. Self-driven and work focused having ability to execute assigned tasks within defined timelines.
• Ensured adherence to service quality norms and standards to provide effective service and achieve maximum customer satisfaction.
• Formulating and implementing strategies, policies and procedures for streamlining operations and achieving greater customer delight.