Devike Krishnan

Profile Summary
Dynamic career of over 18 years that reflects pioneering experience and year-on-year success in achieving Operations Management, Strategic Planning and Process Improvement objectives
Skilled in appraising prevalent processes, identifying gaps if any and performing several result-oriented measures for alleviating them and documenting the same
Innately wired for strategic & tactical thinking—formulated & executed operational plans and drove initiatives to realize bottom line results, by realigning the processes in the pursuit of objectives of leading organization and enhance client relations to create an amicable & transparent environment
Leveraged skills in spearheading the effective delivery of technology enabled programs including customer experience/ value optimization with effective use of analytical model, execution of projects to solve business problems and continual improvement to ensure excellence through metrics-based measurement process & define quality management principles
Proven track record in directing cross-functional & cross-cultural teams (i.e. Sales & Marketing, Distribution, LSC, Offshore & Onshore Centers) by using interactive and motivational leadership skills with an equal desire to win
Demonstrated excellence in building and maintaining healthy relationship through identification of common grounds with other stakeholders
A forward thinking person with excellent communication, leadership & time management skills; exceptionally well organized with a track record that demonstrates self-motivation & creativity to achieve corporate & personal goals