Debasish Hazra

Myself, Debasish Hazra is PMI Certified Project Management Professional (PMP®) with over 19 years of rich experience in Software Services sector using my rich skills on Program/Project/Delivery Management, Account Management, CRM Competency Management (Siebel 7 Certified and Siebel Customer Certified), People Management, Customer Relationship Building , Solutioning & Proposal review during Pre-Sales. Have 11+ years in Siebel CRM Practice and 10+ years in Program/Delivery Management across CRM/ Telecom (BSS) BILLING/CHARGING, Healthcare, and Retail & CPG.

Core Strengths - Delivery Leadership, CRM Competency Leadership, People Management,
Team Management, Solutioning/Technical Delivery Assessment, Crisis Management, Change Management, Risk Management, Customer Relationship Management, Stakeholder Management, Communication Management

• Certified on BIG DATA Basics by IBM
• Understanding on Sales Cloud, Service Cloud
• Understanding of Private/Public/Hybrid cloud
• Understanding on Force.com & Cloud CRM
• Understanding of Agile & Scrum Project management, Collaborative (Hybrid) model
• Experience in different project management methodologies like Waterfall, Agile

Worked in the esteemed organizations like Ericsson (as Senior Manager), IBM (Managing Consultant – BAND 8), Cognizant Technology Solutions.

Have End-to-End program/project implementation experience as the independent Program/Project Manager for Medium to Large program/project with eminent customers like – ZAIN (Jordan), GrameenPhone (Bangaledesh), Mobinil (Egypt), Telecom Denmark Corporation (Denmark) and Medtronic Inc (USA). Apart from that also played a key role in the projects across domains with customers like Vodafone (Australlia/Telecom), Philip Morris International (Switzerland/CPG), Avaya Inc. (USA/Industrial), AMGEN Inc (USA/Healthcare)

Maximum team size handled 175 including in-direct reportee & delivered program of maximum Deal size USD 15 Million.

In addition to that, I was the Siebel Competency Location Lead for Kolkata in IBM. Apart from project reporting, I played the people management role and managed up to 50 direct reportee.