Bala Subramanian

Results driven and goal oriented professional with excellent analytical and logical skills with 8+ years in Account Management, Project Management, Business Analysis & Business Development
Adept at handling various activities of a project like consulting best solution, information gathering, analyzing the information gathered, documenting the functional or business requirements, functional testing and showing proof of concept (POC) for clients
Experience in various domains like Pharmaceutical Formulation, FMCG, Diagnostic, Manufacturing, Call Center, BPO, E-Commerce, Banking & Finance domains with expertise in CRM, SalesForce.com, Sales Force Effectiveness and Contact Center Solution
Team player with strong planning, communication, interpersonal, presentation, analytical and negotiation skills. Ability to prioritize and manage multiple assignments within tight deadlines along with consistently surpassing delivery targets
Proficient in analyzing customer requirements, documenting and consulting best solutions along with handling RFI, RFP & RFQ processes and training clients/end users
Manage projects right from the planning phase, to collecting requirements, from the client to coordination with other teams, provide overall direction, conduct risk management analysis, have contingency plans and ensure efficient operation