Archana Nair

At present I am working with Cipla Ltd which is a renowned Indian pharmaceutical company.

I am associated with the Complaints Management team in the Corporate Quality Assurance arena

It involves tracking product complaints globally and review of investigation reports,cross functional coordination and regular follow ups,
training cross functional teams as a part of systems improvement and streamlining of procedure,drafting customer responses and resolving issues to ensure customer satisfaction,coordinating for product recalls and reconciliation