Profile
A proven Business / Operations Excellence Quality professional with over 11 years of sound knowledge on Quality, Process, Six sigma, Risk Management, testing and analytical skills.
Accumulated prolific experience, diverse & cross functional roles in the field of Project Management, Process Designing, Process Improvement of Field Services, Customer Experience, Customer Service, Operations, Training, Quality, Process Improvement, DMAIC Implementation, Automation, and Project Management & Compliance amongst others.
Garnered rich IT experience across large & medium and start-up Organizations multidimensional roles such as Sr. Manager, Product Owner, SEPG & SQAG member, Business Analyst, Quality Analyst & Software Tester in different projects like Telecom, Power, Retail, e-commerce, ERP etc.
Led DMAIC project in improving processes in the organisation to have a faster effective delivery in Scrum Model
A people's Leader who can motivate & inspire people/Team to consistently deliver high quality services.