Profile
As a Senior Quality, Training and operations change leader, in the last 14 years I have excelled in handling challenging leadership responsibilities and provided consultation to my internal and external clients to align organizational customer experience and change management initiative/strategies. I m skilled in linking strategy, people and operational processes, posses a special talent for delivering innovative and cost-effective solutions. A firm grounding in execution skills gives me an eye for details with an ability to identify short-term tactical and long-term strategic objectives.
Different vertical and industry exposure has helped me build deep influencing, relationship building skills as well as acquire a sharp implementation focus which are all critical.
Specialties:
a. Quality Assurance ( Both Transactional and Enterprise Quality)
b. Contract management
c. Process Management
d. Internal Audits
e. Training & Development
f. Operations
g. Transition Management
h. Client servicing
i. Business Process re-engineering
j. Team management
k. Data analytics
l. Recruitment ( Entry/Mid/Senior level)
m.Ability to work effectively within restricted budgets