Althaf Hussain

• Nearly 20 years of Global Information Technology experience accomplishments within a diverse environment utilizing Management, Architecture, Technical, Process, Organization, and People Management Skills in India, UAE, Bahrain and KSA.
• Encompassing over 15 years’ experience in Service Delivery operations, delivering Business Critical Applications Support Function, Application Implementations, IT Support operations, Incident/Problem/Change Management and Service desk functions leveraging ITIL process framework across the Capital Market, Banking, Financial/Technology solution providers, Manufacturing & Industrial firms.
• Proficient in leading 24x7 SLA based production support operation for Critical applications such as Trading, Front office, Middle Office, Back office, Regulatory reporting, Core banking, Payment, CRM, IVR, Treasury, Internet & Intranet Banking and Accounting Applications.
• Adept at Project implementation, Transition Management, Product Management, Strategic planning & execution and Business Continuity Planning.
• Adroit in Client management and to perform stakeholder management role working closer collaboration between global technology teams, Vendors and Business users for new system implementations and support.
• An effective communicator with the exceptional analytical, technical, negotiation and interpersonal skills with ability to relate to people at any level of business and management.
• Handling resource allocations & setting, communication channels across various horizons of organization structure.