Afif Ummer

9 years’ of experience in IT Service Delivery.
ITIL v3 Foundation certified professional.
Graduate in Computer Application.

I am qualified and highly experienced ITIL v3 Foundation certified professional with exceptional organizational & people skills. I have excellent ability to refine and improve processes to achieve increased productivity. I am highly focused on customer satisfaction with business objective in mind and achieve it through service delivery. Continual Service Improvement (CSI) maintained with business objective and service levels improved and maintained to achieve high customer satisfaction. Root Cause Analysis (RCA) Expert. ITIL framework utilized for quality IT Service Management and to achieve process flow.
AREA OF EXPERTISE
IT Operations, IT Service Management, Management skills

TECHNICAL PROFICIENCIES
• IT Operations - Network Administration, Server Administration, Backup Administration, Desktop Administration, Data Center Administration
• IT Service Management - Service Desk, User Support, Supplier Management, PABX (voice) Administration, Continual Service Improvement (CSI), IT Auditing & Security
• Management skills - IT Budgeting, Project Management, People Management