Profile
• Microsoft Certified Solutions Associate with 11.5 years of experience in IT Infrastructure Planning, Project Management, Business Process Reengineering, Vendor Management and People Management
• A project planner with expertise in planning, executing and spearheading IT infrastructure and support projects
• Proficient in developing & streamlining systems with ability to enhance IT infrastructure operational effectiveness
• Expertise in analysis, design, implementation and management of enterprise-wide IT infrastructures
• Deft in coordinating and successfully resolving the problem/incident within the SLA/benchmark time in a prompt and coordinated manner
• Distinction of having successfully established IT infrastructure setup solutions and ERP implementation projects
• Extensive experience in delivering technology projects with process optimization around IT Operations
• Effective communicator with excellent relationship building & interpersonal skill