Zaid Rahman

Graduate in Bachelor of Technology (Computer Science) with almost 7 years of experience, in providing service in Information Technology Service Management (ITSM), by following the best practices of In-formation Technology Infrastructure Library (ITIL) protocols. Flexible and adaptable with quick learn-ing abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments. Highly organized and resourceful with multitasking skills that optimize limited re-sources to achieve outstanding results from concurrent tasks with or without supervision. Strong peo-ple management and interpersonal communication skills that build user/customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.