Wael Elhenawy
Leader Quality Assurance at Etisalat UAE
Ajman,Ajman,United Arab Emirates | Telecom / Internet
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*Quality assurance Coordinator
Worked in certify and calibrate and monitor the agents and the team leaders , In house(UAE) and offshore (Egypt ,India)
*Team Leader (UAE)
Support the agents to follow the co. rules and provide the needful tools to achieve the target required.
*Team Leader ( Egypt)
Support the agents to follow the co. rules and provide the needful tools to achieve the target required , check and follow the inventory, insure that the stock will cover the needs.
*Customer service/ Sales
insure the customer satisfaction, provide the customer needs , achieve the needful target.
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