Ujjal Paul

Over 7 Years of IT experience (Telecom domain) in various phases of Software Design, Development and Maintenance including Requirement Analysis, Development, Application Support, Testing and Documentation.
Through project participations all along have acquired enough analytical skills to solve complex, cross-functional and technical issues.
Have Onsite experience and dealing with Customer requirements and providing required Solutions.
Having good knowledge in ITIL process (Change Management, Incident Management, Problem Management & Service Request)
Expertise in back-end programming (Oracle SQL, PL/SQL).
Having in depth knowledge of Telecom domain which follows e-Tom model (CRM, OSS & BSS domain).
Proactively communicate with various component systems to identify issue which affected the E2E flow of orders management and also simultaneously update Business stakeholders.