Profile
Proven quality years of excellence in IT Management, Project Co-ordianation, Configuration Management, Software Design and Development, Change Management, Build and Release Management and Delivery within the aspect of Information Technology environment.
Demonstrate strong track record of streamlining organizational processes and procedures, building strong teams, and leading staff toward maximum potential.
Possess adeptness in on-time delivery of projects, ensuring compliance with all quality and safety specifications.
Competent at identifying inefficient processes and implementing reliable, continuous improvement and cost-effective solutions, while providing hands-on technical support.
Highly analytical with an aptitude for quickly understanding IT Service Delivery & support process ensuring alignment of solutions with enterprise goals and objectives. Maintaining a relationship between the client and delivery team to achieve client satisfaction.
Utilizing the ITIL framework to achieve success. Being the central point of contact for the client, 24x7 for any major incidents and engaging the delivery teams.
Acquired progressive professional work experience in IT CMM level 5 companies (like Siemens, Tech Mahindra and HCL), print media (like Indian Express newspapers), corporate house (Hilton Rubbers) and Hospitality (Hungry House).
After a long career professional growth in UK’s Siemens for nearly 7 years, returned to India in October 2008.