Thomas Poulose

Thomas Poulose
Mobile: +971-50-7521951 E-mail: tochan_m2@hotmail.com






Date: 28.May- 2016

To,
The HR Manger,


Dear Sir,

Application for the position of Contract Supervisor.


With reference to the subject, I would like to submit my detailed CV for your kind consideration.

I have over 8 years of professional experience in the Car Rental Industry and I am currently working as Senior Rental Agent at Payless, Sharjah Airport branch.


I am willing to take the job with a great sense of responsibility, relish the challenge of new situation and expect to make a positive contribution in the position you offer.

Thanking you and look forward to meeting with you at a convenient time to discuss further.

Very truly yours,



Thomas Poulose.



Resume of Thomas Poulose


CAREER OBJECTIVE
• To be an integral part of an organization, that entails a carrier conscious person, by taking advantage of working experience, knowledge, initiative, organizing abilities and interpersonal skills that will contribute to the achievements of the company’s objectives.

KEY SKILLS / STRENGTHS
• Over 18 years of professional experience in various service Industries, high energy level & willing to take new challenges, team player, flexibility, resourcefulness to meet deadlines, willingness to do tasks beyond my responsibilities, positive mental attitude, strong relationship/interpersonal skills, computer proficient, professional approach, administration skills, eager to grow in profession and gain experience in multinational environment.


SUMMARY OF EDUCATIONAL QUALIFICATIONS
• Bachelor of Arts (BA) : Punjab University, Punjab, India.
• Diploma in Hotel Management : Consult Inn, Kerala, India.


EMPLOYMENT HISTORY IN CAR RENTAL INDUSTRY
• Senior Rental Officer – Massar Solutions, Payless Car Rental Division, from October 2012 , till date

• Assistant Manager for Sales -Xclusive Rent A car LLC (Luxury cars), Xclusive Boats charter LLC- Dubai, from October 2010 – till August.2012.
• Marketing Executive – ‘Europcar’ – Dubai Rent A car LLC –Dubai, from 2007 – 2010.

JOB RESPONSIBILITIES – As Senior Rental Officer

• Handle customer enquiries
• Ensure the rental agents follow the established procedures and sales techniques.
• Monitor rental finance records to ensure proper maintenance by rental staff.
• Arrange replacement vehicles and liaise with service advisor to schedule service appointments
• Ensure the availability of cars for the upcoming reservations and expected daily business.
• Handle every customer professionally and provide the best possible service
• Ensure customer satisfaction and maintain good customer relation
• Ensure quality of available fleet
• Open, maintain and close daily, weekly and Monthly agreements and collect payments.
• Maintain timely and proper records of Cars movements like – Check –out, Check –in, Replacement, transfer, maintenance etc..
• Prepare and maintain Daily business report
• Achieve the targeted daily utilization and increase the revenue with optimum sales
• Coordinate with customer service and administration team to address the issues related to customer complaints
• Communicate with the immediate management regarding daily operational matters, etc..

JOB RESPONSIBILITIES – as Sales and Marketing executive

• Monitor daily sales activities and promote business with various packages and offers.
• Find potential clients through various channels and visit them and introduce company’s profile and prospectus.
• Make contracts and agreements according to client requirements in a mutually beneficial way , to promote our business
• Do competitors analysis, study the price structure in the market and propose company’s price structure
• Study potential clients and new companies.
• Approach the clients and overachieve the targets given.
• Get the feedback from the customers to improve the quality.
• Monitor the daily utilization, move every vehicle and increase the revenue through optimum sales
• Monitor quality of the vehicles and inform the fleet controller to maintain standard and quality of the fleet.
• Reply to client’s queries regarding car hire rates and meet their requirements on time.
• Attend complaints and report to Q.C to investigate and take appropriate action to prevent any reoccurrence.
• Payment monitoring and keep the credit limit within the specified parameter for each companies.
LANGUAGE SKILLS
• Perfect command of spoken and written English, Hindi and Malayalam.

COMPUTER KNOWLEDGE
• Knowledge in MS office and Excel.

PERSONAL DATA
Date of birth : 30 -May -1970
Marital Status : Married
Nationality : Indian
Visa Status : Resident
Passport Number : M 2308447
Date of Expiry : Oct. 2024.

Driving License: Holding U.A.E. Driving License

Declaration: I hereby declare that the above data are true to my knowledge.

Thomas Poulose Nettikadan.