Thameem Ansari

PROFILE SUMMARY:

Overall 9+ years of experience - Currently working as ‘Associate Manager Operations’ for Sutherland Global Services - Leading teams, driving sales and revenue growth strategies for Chennai.
Formulated plans, translated product & business strategies into
Executable plans and drove implementation which has yielded results.

Conducting competitor analysis to study trends / competitor moves thus achieve higher standards
Track record of consistently achieving sales targets by Understanding strategic objectives and translating these goals into implications
Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues
Presentation of Weekly, Monthly & Quarterly Business Reviews
Ensure adequate back-ups created for all critical positions and assist other teams during contingencies
Amplified customer base by maintaining effective customer service and technological updates
CORE COMPETENCIES

Handling planning, operations & analysis for assessment of Overall potential in business
Identifying & developing potential customers for achieving business volumes consistently and profitably
Mapping client’s need, identifying improvement areas and implementing measures to maximize customer satisfaction levels
Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes
Proficient in managing business operations with focus on top-line & bottom-line performance and skills in determining company’s mission & strategic direction as conveyed through policies & corporate objectives
Analyzing and implementing plans to drive & achieving desired targets
Effective interpersonal skills and a team player; interact positively with a wide range of people and establish relationships based on respect.