Profile
Completed more than 12 years working experience with EMERSON (Emerson Liebert) holding various positions in logistics and technical support and through performance promotion – from rendering technical assistance to field engineers to handling people and managing their roles.
- Promoted to Technical Support and Logistics Supervisor
- Promoted to Technical Support and Logistics Team Leader
- Promoted to Sr. Technical Trainer
- Promoted to Technical Trainer
- Promoted to Sr. Technical Support Specialist / Logistics Coordinator
- Initial Post: Technical Support Specialist / Logistics Coordinator
Acquired wide product knowledge on different Liebert UPS (Uninterruptible Power Supply) product lines.
Gained expertise on quote generation and proposals - reviewing customer’s requirement, then researching for the correct parts, and finding the best delivery option possible (familiarity on different delivery terms – import and export).
Attainedprofound knowledge and experience on Business Processing Outsource (BPO) operation and management in a Call Center environment.
Obtained excellent people skills – people handling and management; employees’ yearly performance appraisal.
Worked for Precision Castpart Corporation (PCC Structurals) in Portland, Oregon, USA.
Worked for Federal Express (FEDEX) in Swan Island Oregon, USA.
Worked at Portland International Airport (PDX) as Sales Associate, Portland, Oregon, USA.