Profile
Certified Six Sigma Black Belt with PGDBA(Marketing), DBM,B.COM.Dynamic career of 20+ years reflecting pioneering experience and year-on-year success in achieving revenue and business growth objectives within start-up & established organisations.
Specialties & Expertise: P&L, Strategy & Leadership,Customer Service Delivery(CX dlvy), Call Center Inbound/ Outbound ops, RETAIL Experience & Operations-both Online & Offline,Back-end Operations, Service recovery, Customer Life cycle Management,Process Excellence.Innovations, Automations,Project Management,Mobile Commerce & Quality .
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