Profile
Dual Cisco Certified Internetwork Expert with more than 9 years of ICT experience in Data Centre, Networking, Technical Support/Trouble shooting, Security and Client Servicing.
Proven skills in preparing and presenting technical proposal, designing & implementation of heterogeneous networks.
Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes.
Team-based management style and excellent interpersonal and communication skills.
Knowledge of ITIL framework and abide by it to achieve accountability and efficiency
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