Shahid Warsi

Versatile, results-focused Information Technology Manager with 14+ years’ experience delivering client service, technical support and project management initiatives in fast-paced, high-volume technology environments.Experience with superior knowledge of Problem Management, Incident Management, ITIL Service Management, Change Management . Excellent communicator with emphasis on building strong client/supplier relationships and the delivery of all IT services at all levels within an outsourced/managed IT services environment. Excellent negotiation, influence, mediation and conflict management skills. A natural trouble-shooter with abilities to lead virtual teams, proactively manage risks & issues.