Profile
3.5 years of experience in working on IT support projects while meeting business needs in a fast paced, dynamic and globally expanding MNC environment
Proficient in implementing strategic plans for information systems & technology solutions for products, extending ITIL Service Support in Incident, Problem, Change, Release and Configuration Management
Expertise in designing IT solutions with sound understanding of technical/ operational bottlenecks
Skilled in assessing and mapping client requirements, translating them into techno-functional specifications & designing customized solutions for the same
Excellence in troubleshooting, installation, administration, configuration and mainetance of networks, hardware, software, ERP and other systems
Achieving deadlines & Turn-Around-Time without compromising on quality norms and adhering strictly to prescribed SLAs
Strong problem solving & technical skills coupled with decision making for enabling effective solutions leading to high customer satisfaction and low operational costs
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