Santosh G

Business Analyst With Over all 10 years of experience

Bangalore,Karnataka,India | ITES / BPO / KPO / Outsourcing


Cover Letter


HR / Recruiter,

Dear Employer,

I introduce myself as a candidate looking for an opening in an esteemed organization. My Resume is enclosed giving details of my qualification and professional experience that I have gained.

I take the job with a great sense of responsibility; enjoy the challenge of new situations and expert to make a positive contribution in the position, which I am applying.
My present employer is Manpower Group Services India Pvt. Ltd. and working as Business Analyst with Client HP.
With lots of thanks for the time you are going to spend in going through my Curriculum Vitae, I do hope that your prestigious organization will create an opportunity to utilize my potential to the fullest extent.

Thanking you,
Santosh. G

Cirriculum Vitae

E-mail: Santosh .G,
Contact #: 9972034060/ (alt 98452521887) #120 Ground floor 5th Main, Channammakere Achukattu, BSK 3rd Stage, Behind BSNL office B, lore -85
As a business analyst looking for an opportunity to make a difference by bringing my enthusiasm and expertise to the forefront of a leading company’s business analysis and business decisions with professional challenges for mutual growth and benefit of company and myself.
 Self-starter with can-do attitude and a strong client focus. Strong comprehension, analytical and problem solving skills
 A stickler to the quality, Team participation to the core and a natural motivator with determination and integrity.
 Effectively communicate with diverse audiences, using appropriate media and language.
 Positive and practical approach. Effective decision-making.
 Proficient in Project Management, Project planning, organizing, team motivation, and delegation
 Creative and aggressive self-starter with integrative thinking skills, capable of communicating creative ideas through graphical analysis charts and statistical data display.
Honors and Awards/Achievements
• Appreciation Card from CEO of the Company (Bob Switz: This was for assisting SBC Battery replacement project of $700,000 to start in quick time)
• Best Performer of the month (Oct 2009 and November 2012)
• Extra miler : Smooth transaction of the Jobs: Train and share the knowledge to team members(team metro to take over UVN)
• Appreciation from US Project management Supervisor for successfully training the local floor after the NAV conversion.
• Involved and successful in putting across tracking module (Backlog) in a local tool SIIM (Designed planned and bought to production).
• US Business Trip : Participated in major software conversion (SAP-Navision)
• Handled Departmental Training for various department heads.
• Took initiative in helping service center team with streamlining Ticketing process.


• Remedy, Service Center, SAP –SD and BO, SIIM, Navision, E3T, SharePoint. MS office 2013. Bugzilla tool.
Other Information:
• Key Skills: Credit Analysis, Credit Risk Analysis, Business Analysis, Requirement Gathering, Documentation (SOW, User-stories, BRD), Gap Analysis, Project Management. Fish bone diagram in Six Sigma Process, 5Why, KPI Report, E3T. Data Mining.
• Languages: HTML, Visual Basics, Basics on Sql, Crystal Report, MS Access.
• Trainings Done : Course Completed QTP Testing /SAP SD consultant
• Methodologies: Knowledge on ITIL, Waterfall and Agile (Sprint/Scrum).
1) Manpower Group Services India Pvt. Ltd. (Client : HP)
Hewlett-Packard India Sales Private Limited: COMPANY PROFILE: - It is a provider of personal computing and other access devices, imaging and printing products, and related technologies, solutions and services. The Company sells to individual consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors. The Company competes with Lenovo Group Limited, Dell Inc., Acer Inc., Apple Inc., Toshiba Corporation, Samsung Electronics Co., Ltd., Canon U.S.A., Inc., Lexmark International, Inc., Xerox Corporation Ltd., Seiko Epson Corporation, The Ricoh Company Ltd. and Brother Industries, Ltd
• Services : Manufacture and Service.
• Designation : Business Analyst (Operations)
• Client : HP, GOK, Intarvo, Newgen, Interra, CBSL, Agnicint, PC Solutions., Info Touch.
• Duration : 13th July 2016 to till date. (10 months)

Key Responsibilities Handled
• Involved in BD team and Gather Business Requirement Document (BRD developing).
• Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Analyze, evaluate and estimate requirements and specifications in liaison with SMEs, Technical & QA experts and Project Managers.
• Coordinate with different internal customers, vendors and solution providers for improved service levels to get task done on Time
• Analyze and assess current processes to define and document improvements, Perform Business workflow analysis and create workflow diagrams
• Interact with Business, Marketing, Development and Product Management team leaders to gather both business and technology requirements to support project initiatives
• Capable of communicating/ presenting data and metrics with creative ideas through graphical analysis charts and statistical data display.
• Involved in preparation of SOW and communicate to get that approved/accepted.
• Fetch E3T report and analyze the trend it shows and prepare and Present the financial trend towards our Cost for the Month with various WBS for different Projects.
• Gather financial details from different managers and prepare the resource cost report for the month.
• Created Dashboards to monitor business performance, insight analytics, role based dashboards
• Act as subject matter expert in all aspects of project management including understanding current processes, identifying challenges, providing possible solutions, and project performance monitoring.
• Works closely with programmers and end-users to identify product and service requirements for the betterment of the application.
• Provide both proactive and real time coaching on process improvement plans, approach, and performing actual analysis on complex processes as needed.
• Handle Departmental Training for higher authorities like Deputy Directors/DGM/GM/AEE, on the Tendering process and also answer there quires.
• Prepare case study and test it in the portal and provide the feedback to admin team to help the application amendment/release.
• Review the Quantity/Quality and the SLA of Customer Support team (Data Mining), Worked on Bugzilla tool for text uniformity.
• Perform root cause analysis, research posting models for discrepancies to the various departments for correction (Shot pay by client because of insufficient POD/Installation complete details).

2) Bluestream professional services India Private Ltd (came from ADC telecommunication and InfoTech private Ltd. / Tyco Electronics)
COMPANY PROFILE: - Blue Stream Professional Services provides planning, implementation, and maintenance support for customers delivering voice, video and data over wireless, wire line, cable, and enterprise networks. Bluestream combines a national footprint with a highly-skilled professional services team. Blue Stream has a unique portfolio of Network Deployment and Product Integration services designed to reduce costs and minimize redundancies in your deployments.
• Services : Manufacture and Service.
• Designation : Credit Analyst
• Clients : AT&T, Verizon, Verizon Wireless, Ciena, Comcast were major Clients with manyothers.
• Duration : 6th March 2008 to July 12th 2016. (96 months)

Key Responsibilities Handled
• Bulletin board set-up and circulate internally every week with the business trending analysis.
• Create and test the cases for the improvement of the tool / Process (SIIM and SAP).
• Interact with Clients and Work with technical writer to help create the Process Guide for the team.
• Have an experience of handling a team of 19 people (acting TL) for about 4 months.
• Reviewing processes and suggesting/ implementing improvements & changes to current procedures Have an Eye on PDM/FDM, conduct a weekly call with all PM’s/Project specialists and justify the real PDM’s to record the problems and communicate it back to management with action items from PM’s on the same.
• Conducts Credit Risk investigations and collects delinquent accounts of customers by verifying financial status and reputation of prospective customer applying for credit, prepares documents to substantiate findings and recommends approvals or rejection of applications (CREDIT APPROVAL).
• Establish a platform to discuss the gaps between project management team and the customer to keep it transparent and to solve the situation (EX: Documentations like Waiver, Goods receipt, credit/Invoice issues).
• Reviews collection reports to ascertain status of collections and balances outstanding per day (AR ageing report).
• Performs other duties as requested by Manager or Management.
• Monitor customer master records (like, Tax certificates/payment terms etc.), Work on bringing the Customer to our EDI list if they are not listed for the quick payment mode.
• Engaged with the business to update procedures and policies(Service contract Extension/PO revision)
Budgeting and Forecast Process:
• Create and review quarterly forecasts and annual financial plans, including reporting & analysis to explain changes against given baselines (Green, red, yellow).
• Review Standard DSO report and derive Best DSO numbers from that report and send it to Credit operations manager.
• Show the financial trend of the week towards our Revenue target for the Year (If any shot pay, work to confirm till it close and clears AR open order report).
Project Management Experience:
• Responsible for establishing and maintaining a high performance culture to drive continuous process improvements and provide higher service levels.
• Work with SAP, SIIM, NAV Development team for process improvement, resolving issues & explore lean opportunities and test / implement new processes changes or updates to current processes. Cross training to help the team members.
• Organize “Calls” with the US counterparts for smooth running/managing the process
• Reconcile and watch if there should be any adjustments in life cycle of the job (CR, DR, Returns).Review the job cost summery (Direct Margin / DM %) to Invoice and Close the Job.
• Look for the Product delivery status, confirm the POD and monitor each headers finance trend (JCS)
2. Unisys Global Services – India: COMPANY PROFILE:-
Unisys designs, builds, and manages mission-critical environments for businesses and extends its service to government sectors as well.
• Services : Service
• Designation : Service Desk Analyst (Technical Support)
• Duration : December 11th 2006 to March 5th 2008. (15 months)

• Handle Internal Customer Calls / E-mail Queries to Provide the Resolution to the customers.
• Involve in developing process Guide (Technical Writing)
• Communicate with the incident/Change management team and help resolve the Issue quick.
• Provide Process Training to New joins, Prepare progress report, Productivity of the team to present to next level.

• Exposure

• Hands on experience on ticketing tools like Service Center and Remedy.

Date of birth : 19-05-1984
Father’s Name : Late: Ishwarappa .G
Gender : Male
Marital Status : Married.
Languages known : English, Hindi, Kannada
Passport / Visa : Yes, Valid B1 US visa

• Completed SSLC in C.D.O. Jain School Gadag. BCA from Gulbarga University 2006 pass out
• MCA Distance education from Sikkim Maniple University 2010 pass out
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Date: Thank You,
Place: Bangalore Santosh. G

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