Santanu Bhattacharya

SANTANU BHATTACHARYA
Flat # 2A, 151/15, Raja Rammohan Roy Rd,
Behala, KOLKATA-700008.

CONTACT
Cell # 9674525419
Email- jaisrikrishna999@rediffmail.com
hare.krishna999@yahoo.com


CAREER OBJECTIVE
To work for challenging position where I can apply my knowledge and prove my abilities and add to the growth of the organization.

PROFESSIONAL QUALIFICATION

SAP SD (Functional) certification (6 months) from Future Soft Man-Management Ltd.
Global ITIL certification (1 Yr.) from NIIT
Grad. in System Engg. (1 Yr.) from CMC
BPO/KPO/LPO System Mgt. (1 Yr.) from GEORGE TELEGRAPH
Software System Mgt. (1 Yr.) from APTECH

EDUCATIONAL QUALIFICATION

Personnel Mgt. & Industrial Relation (1 Yr.) from I.H.C.A
Hotel Mgt. (3 Yrs.) from D.S.M.S.
B.sc (2 Yrs.) from Siliguri College
Higher Secondary, 12th (Science) from CITY COLLEGE
Secondary, 10th from Ramakrishna Mission

TECHNICAL SKILLS

Knowledge of working in 4.7 (R/3) and ECC 6.0 clients of SAP. Project completed online for SAP Sales & Distribution business process.
MS Office, Windows Explorer, Html-DHtml, Dbms-Rdbms, MS FrontPage, MS Access, JavaScript, Web Designing & Internet. C, C ++, Linux, RDBMS using SQL, Oracle 10g, JAVA.




PROFESSIONAL EXPERIENCE

[6] Novotus Information Technology [DurationJune, 2017 – Till date]
(Sr. Quality Analyst)
• Process Handled : U.K , Campaign : Survey - B to B
• Experienced in dealing with B to B survey calls, call barging and call monitoring, auditing.
• Responsibility of making daily & monthly reports, survey tracker, quality scoring report, work utilization tracker, application audit report, survey barging and call per CLI report.

[5] All Area Access Solutions [DurationFeb, 2016 – June, 2017]
(Team Leader)
• Process Handled: U.K, Campaign: Life-Style Survey - B to C.
• Experienced in dealing with team and client, call barging and call monitoring, editing.
• Preparing daily & monthly revenue reports, filling the application with sound files.

[4] Intec Polymers Pvt. Ltd. [DurationOct, 2011 – Dec, 2015]
(Supervisor)
• Process Handled: U.K, Campaign: Survey - B to B, B to C (Outbound).
• Experienced in dealing with survey calls & closing.

[3] Lakshmi Infosoul Pty. Ltd. [DurationSep, 2010 – Sep, 2011]
(C.C.E)
• Process Handled: Aus/U.K, Campaign: Survey - B to B, B to C (Outbound).
• Experienced in dealing with survey calls & issues.

[2] Wipro [DurationApr, 2005 – Sep, 2010]
(Service Delivery Executive – ITeS Service Desk)
• Software Handled: Wipro E-Help line, CA-Service Desk Tools.
• Experienced in dealing with ITIL Service Desk / ITeS Helpdesk, inbound tech issues.

[1] Impex Infotech Ltd. [Duration May, 2004 – Apr, 2005]
(Process Associate)
• Process Handled: Aus / UK, Campaign: Telecom - B to B, B to C (Outbound).
• Experienced in dealing with telecom calls & issues.

PERSONAL VITAE
Interests and Pastimes: Photography, PC games, travelling.
Languages: English, Hindi, and Bengali
Marital Status: Married
Mobility: Valid Driving license & Passport