Rony Silveira

A Retail Professional with 14+ years of experience in Operations and Sales. Franchisee management and development of operations as per SOP’S. Focused on a comprehensive knowledge of managing, developing stores and leading staff, sales teams. Strong experience in Retail Store Operation for Consumer durable, Apparels, Furniture Retail, Households and Electronics goods. Align resources to support the store to deliver profits and ensure good brand image. Handle customer Complaints within stipulated TAT and impact a win-win situation. Monitor high level of service standards through store visits and surprise visits. The smooth functioning of Store Operations as per Guide Lines & sops. Execution of SOP’s for new and existing stores, Maintain BEST retail service standards.Conduct Weekly & Monthly Business Review of respective Stores & with Operations Head & CEO.