Romi Bhattacharjee
Process Manager at Hexaware Technology
Navi Mumbai,Maharashtra,India | ITES / BPO / KPO / Outsourcing
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Over 15 years of experience in delivering Customer Experience and Customer Development. Implemented process improvements to build Brand Image through Customer Experience and executed process changes to improve operational efficiency. Hands on experience in setting up contact centers with state of the art IVR and web integration for inbound and outbound calling.
Won Asia Outsourcing Congress & Awards 2015-16 for the company under the category ‘Best Customer Experienced Delivered by a Contact Centre’.
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