Riyaz Ahamed

2years experience as Network Support Engineer in IT- Infrastructure and Networking Industry. Experience in installing, configuring and troubleshooting LAN, WAN & Unified Communication Infrastructure. Certified in Cisco Routing and Switching with the passion to become an Inter Network Expert and develop innovative products in technology.
- Experience in Incident Management in 24*7 Network Operation Center.
- Experience in Troubleshooting Layer2 and Layer3 network devices and Call Servers.
- Installing and configuring Cisco Unified Communication Manager, Unity Connection, Contact Center Express, IM & Presence(Jabber).
- Integrating CUCM with other applications like CUC, CUP, UCCX, UCCE, CVP.
- Fair Knowledge in UCCE Components and Customer Voice Portal (CM-CVP)
- SIP Trunk establishment between enterprise multi-vendor PBX and VOIP Provider.
- Analyzing LAN Network design.
- Basic knowledge in troubleshooting Windows server 2003, 2008.