Ramesh Urla

 Qualified M.C.A, B.C.A, CCNA, ITIL Expert certified, offering over 10+ years of experience as CMDB Engineer, Service Delivery & Management Engineer, Solutions Architect, Capacity and Demand Mgmt, Supply chain Mgmt.
 Conceptually strong with a pioneering and logical approach to the work with an eye for detail with expertise in overall ISP, IT Project Management, Service Level Management, Incident Management, Capacity Management, Availability Management, Demand Management and Support etc.
 Recognized as a hands-on, proactive trouble shooter who can rapidly identify business problems, formulate tactical plans, initiate change and implement effective business strategies in challenging environments.
 Possess a unique blend of Managerial, Technical, Functional and Qualitative skills; proven acumen in implementing Quality Processes and tools, effectively streamlining existing processes and set benchmarks for desired service level and improved productivity.