Ralph Angelo Galfo

A distinguished ITIL V3 expert-level process manager/consultant with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Expertise in managing projects within Information Systems and Customer Service and with solid background on IT Service Management best practices (ITIL), Project Management and LEAN IS Methodology. Proven ability to bridge technology and business goals to provide productive solutions. Demonstrated success leading and mentoring cross-functional teams in multi-cultural environments in order to maximize productivity. Excellent communicator, with emphasis on building strong client relationships, capable of making professional presentations. Quick learner that rapidly adapts to organizational changes and emerging technologies.