Rajesh Rauniar

A dynamic professional having result oriented approach with around 20 years of rich industrial experience in managing overall after sales, service, operations with a team of sales, Service Franchisees, Franchisee Supervisor, Manager, Technician, Store Officer etc., Franchisee generation / management & development, Call centre management, collection & revenue generation, Purchase / Contract / Agreement / SLA / Commercial and others administrative/operational activities of technical & non-technical nature, sales operation, store operation, customer satisfaction, audit of sales and service franchisee claims for high value spares consumption of consumer durables & Home Appliances / Railway HVAC & electrical power generation industries.

Work Experience

COOLTECH –
Designation: Manager (Service, Operation, Maintenance, Administration, Strategic & Planning)-HVAC Air-conditioning & Engineering Division

Current Location: NTPC SIMHADRI Super Thermal Power Project Limited, Simhadri, Visakhapattanam ( AP.) Since March, 2019 to Contd.

Last Location: NTPC SIPAT Super Thermal Power Project Limited, Ujjwal Nagar, District Bilaspur (CG.), Since August, 2018 to February, 2019

Past Location: A site office of GMR Kamalanga Energy Limited, Kamalanga,Dhenkanal,Odisha Since November, 2014-July, 2018



COOLTECH is a pioneer organization, initially engaged in Servicing, Supplying, Installation, Commissioning and Annual Maintenance & Operational Contract of OEM. Product / HVAC & others Electrical equipment at GMR Group Jindal Steel & Power Limited, Bhusan Steel & Power Ltd, Adani Group of Companies, Bajaj Power limited, NTPC, & others various engineering companies and power plant in India


Major Responsibility

Supervising, monitoring / controlling, Branches/Sites for Service operations of the organization located at GMR Kamalanga Energy Limited,GMR Chattisgardh Energy Ltd., NTPC & others various companies in Odisa,Chattisgardh,Andhra Pradesh & Telengana State.

• Operation & maintenance of HVAC. Unit / Chiller / Cooling Tower / AHU / PAC / SAS / RAC Unit and other industrial / domestic electrical product like Fan / Water Heater / Pump / Motor etc. fitted in power generation plants.& township / Colony / School / Hospital and other area.
• Liaisoning, Co-coordinating with principal and GMR Kamalanga Energy Ltd., Jindal Steel & Power Ltd., Bhusan Steel and Power Ltd, Hindalco and others authorities for better execution of AMC/PMC/CMC. Job.
• Managing spares inventory and cost control, invoicing, purchasing, making GDN/GRN / Invoice and collecting payments from principals also looking the administration, HR, attendance, salary payment of our principal employee.
• Reporting to director (Operation) at Mumbai and attending the review meetings of authority technical/commercial/administration/safety team (Supervised by General Manager-Mechanical / Electrical / Commercial / Finance / Administration / Audit / Safety & HR/FMS etc at various places of our clients, MIS Preparation and circulation to HO and other division of our clients.
• Budgets preparation and coordinate with other division like sales, purchase, commercial, accounts, marketing, etc. and meet company managers to discuss strategies.
• Scheduling appointments and dispatching service engineer’s supervisors, technicians to field and take
the feedback on regular basis about status of job and staff on duty. Also responsible for maintaining
the Unity and discipline in office and field as per our clients EHS. & factory policy.

5. Sahil Enterprises – Worked as a Branch Operation Manager, Sahil Enterprises is a pioneer organization, engaged in sales, Servicing, Supplying, Installation and Annual Maintenance & Operational Contract of OEM./Warranty Product and its customer is M/S. B.E.Pumps Private Ltd. / Crompton Greaves Ltd. / Usha International Ltd./ Bajaj Electricals Ltd./ Luminous Power Technology Ltd. / Luminous Water Technology Ltd./IFB Home Appliances Ltd For Kolkata / Howrah / Hooghly /24th Paragana South & North for Fan, Lighting, Water Heater, Air Cooler, UPS, Induction, Pump / Motor and other Domestic House Hold Appliances, during the period from January 2011 to November, 2014 Handled the entire after sales service activity of the above organisations such as included. Managing the customer Service Operations, Franchisee Network, System Implementations, Inventory & Team Management. Dealers Claim Settlement, Revenue Generation thru AMC Business & Spares.

Major responsibilities

• Helping to develop sales, service policy for an entire above organization, managing a team of customer service staff & Stores Operational staff, communicating courteously with customers by telephone, email, letter and face to face, investigating and solving customers problems, which may be complex or long-standing problem or consumer cases problem.
• Doing root cause analysis of customer complaints, prepare corrective and preventive action, Analyzing statistics or other data to determine the level of customer service is providing by the after sales team meeting with other departments (sales, marketing, product quality and supplier) to discuss possible improvement on the product quality and customer service improvement
• Prepared quotation for AMC. / Chargeable job and spare parts to summit the customer, making long term business relation with customer for generation of revenue by AMC./ Service / Consumable / after sales service business. Monitoring service delivery, Support to service provider & sales network, Implementing process & system. Customer satisfaction score, Dealers/distributors/customers visits, Planning for spare/accessories for branch & ASP’s.
• Regular product & soft skill training for direct/ASP/DS team, Development of service infrastructure for location.ASP review & improvement actions, Dealer defectives management as per organization policy.
• Responsible for claim settlement for all the Asp’s, Monthly report as per business requirement.
• Service expansion as required, ensure 100% service coverage, Regular quality feedback to support organization to have continuous improvement. Appointment & optimization of ASP and selling FG through Service Revenue Generation by selling FG.by selling spares parts & consumable, Accessories & Gas/AMC

4. Airsys Tirumala Seven Hills Private Ltd. A joint venture of AIR-SYS Refrigeration Engineering
Technology (Beijing, China) Co. Ltd. Kolkata, Worked as Sr. Service Executive/Central Store Manager (After Sales Service & Store Operation – PAN India) during the period from June, 2007 to December, 2010.

Major responsibilities-Customer Service

• Helping to develop service policy for an entire above organization, managing a team of customer service staff & Stores Operational staff, communicating courteously with customers by telephone, email, letter and face to face, investigating and solving customers problems, which may be complex or long-standing problem or consumer cases problem.
• Doing root cause analysis of customer complaints, prepare corrective and preventive action, Analyzing statistics or other data to determine the level of customer service is providing by the after sales team meeting with other departments (sales, marketing, product quality and supplier) to discuss possible improvement on the product quality and customer service improvement
• Prepared quotation for AMC. / Chargeable job and spare parts to summit the customer, making long term business relation with customer for generation of revenue by AMC./ Service / Consumable / after sales service business.Monitoring service delivery, Support to service provider & sales network, Implementing process & system. Customer satisfaction score, Dealers/distributors/customers visits, Planning for spare/accessories for branch & ASP’s.
• Regular product & soft skill training for direct/ASP/DS team, Development of service infrastructure for location.ASP review & improvement actions, Dealer defectives management as per organization policy.
• Responsible for claim settlement for all the Asp’s, Monthly report as per business requirement.
• Service expansion as required; ensure 100% service coverage, Regular quality feedback to support organization to have continuous improvement. Appointment & optimization of ASP and selling FG through Service Revenue Generation by selling FG.by selling spares parts & consumable, Accessories & Gas/AMC

Major responsibilities - Store

• Inventory management – indenting, receipt, issue and accounting of stores, Dispatch of spares to different branches of the company, service franchise and coordination with them, Monitoring of stock of stores at the branches, MIS preparation and circulation to Mgmt.
• Find out the defective spares & return to vendors and timely replenishment to avoid stock out, Inventory cost control to minimize carrying cost and unnecessary blocking of capital by controlling stocks of high value spares, franchise and vendor development, Overseeing & supervising the processes of receiving and dispatching of goods from the warehouse, Leading a team of workers, delegating work, and supervising their working, Keeping records of the entire inventory stock in the warehouse.
• Ensuring compliance with legal processes and documentation of inbound and outbound goods. Inspecting and maintain the quality and standards of goods and supplies, Responsible for recruiting staff and organizing on the job training, Making evaluation reports and budget plans for the warehouse.
• Purchased the materials & negotiating and coordinating with vendors, suppliers and transporters.

3. Whirlpool of India Ltd.. –Worked as Territory Executive/Area In charge for West Bengal / Sikkim / Bihar / Part of Nepal & Part of Bhutan. During the period from April, 2000 to June, 2007 and February, 1997 to March, 2000 respective.

Managing the customer sales and Service Operations, Franchisee Network, System Implémentations, Inventory & TeamManagement. Dealers Claim Settlement, Revenue Generation through AMC Business & Spares parts.(Customer.Service & Revenue génération-Mfg/Marketing and All India Service Provider of Hindustan Coca-Cola Beverages Pvt. Ltd. For Commericial Refrigeration like Visicooler, Chest Cooler, Deep Freezer and other cooling equipment for North Bihar including Muzaffarpur,Chapra,Gopalgunj,Rauxal,Motihar.Birgunj,Darbhanga,Begusaray,Samastipur,Purnia,Kathihar,Kishangunj, and North West Bengal including Hooghly, North & South Pargana,Raigunj,Malda,Beherampur,Farkka, Cooch Bihar,Mayanaguri,Falakata,Banarhat,Bagdogra,Islampur,Darjeeling,Sikkim,Bhutan,Nepal.

Major responsibilities-Sales And Service

• Selected, appointed, developed & managed the administration of franchise &franchisee setup & operation,
Monitoring of franchise performance and providing support for development of products for greater market penetration and to achieve targeted revenue, Overall CSD Administration & and Cost Control
• Review of franchise’s performance, providing feedback and suggesting strategy for development, Conducting review meetings with sales service partners, spare parts distributors, Conducting trade satisfaction survey achieving business excellence, Resolve CDRF, Cases.
• Conducting training for after sales service executives / technicians and trade partner’s manpower, Arranging timely supply of spares to franchise, inventory management and accounting, Cost control and cost optimization by monitoring high value spares, MIS preparation and circulation to management, Coordination with Branch / HO and attending review meetings, Control Defective Stock Generation& sure effective disposal. Material Mgmt.
• Maintaining Occupational Safety and Health Administration norms for the safety of warehouse workers. Have independently set up the entire service infrastructure in North Bengal North Bihar, Have also been involved in setting up the sales and distribution network with the sales team, Monitoring service delivery, Support to service provider & sales network, Implementing process & system
• Customer satisfaction score, Dealers/distributors/customers visit, Planning for spare/accessories for branch & ASP’s Regular product & soft skill training for direct/ASP/DS team, Development of service infrastructure for location, Dealer defectives management as per organization policy, Responsible for claim settlement for all the ASP’s, Monthly report as per business requirement
• Service expansion as required, ensure 100% service coverage, Regular quality feedback to support organization to have continuous improvement, Appointment & optimization of ASP and selling FG through service., Revenue Generation by selling FG/Scrapped/Spares parts & consumables items.

Major responsibilities - Store

• Indenting, GRN, GDN, Invoicing, and maintain of stock, accounting of storing spares., Dispatch of spares to different service partner of the company, service franchise and coordination with them, Monitoring of stock of stores at the branches, ASC., MIS preparation and circulation to Mgmt., Find out the defective spares & return to vendors and timely replenishment to avoid stock out
• Inventory cost control to minimize carrying cost and unnecessary blocking of capital by controlling stocks of high value spares, franchise and vendor development, Leading a team of workers, delegating work, and supervising their working, Keeping records of the entire inventory stock in the warehouse.
• Overseeing & supervising the processes of receiving and dispatching of goods from the warehouse, Making evaluation reports and budget plans for the warehouse. Arranging timely supply of spares to franchisees, inventory management and accounting. Visit to dealer/distributor as per PJC.Plan and others requirement of the company, Providing the quality feedback to Branch & HO., Productivity & Business growth
• Conducting training for after sales service executives/technicians and trade partner’s manpower.
Ensuring compliance with legal processes and documentation of inbound and outbound goods. Inspecting and maintain the quality and standards of goods and supplies. Purchased the materials & negotiating and coordinating with vendors, suppliers and transporters

2. Sidwal Refrigeration Industries Ltd.–Worked as Service Supervisor Eastern Region– (After Sales Service/Installation & Commissioning) Eastern & South Eastern Railway Air Conditioning Division, during the period from March, 1995 to 10th February, 1997.

Major responsibilities

Allotting job to the Technicians/Engineers, taking feedback after completion of job, maintain spare parts stock in Service Centre, provide Requisitions for POP Items, Spare parts (Bill books, Challan books, AMC books) to Head Office for collection of fresh stock, preparation of reports, regarding service centre performance in terms revenue, performance of technicians/Supervisors/Engineers, Identifying poor performer & good performer among the technician team, maintaining attendance, doing necessary documentation & paper work

• Controlling Eastern India’s service operations of the organizational branches located at Howrah, Sealdah, Kharagpur, Khurda, Puri, Patna and Danapur
• Supervising, monitoring & controlling of timely maintenance of roof mounted AC. unit fitted in in train
• Liaisoning with Eastern and South Eastern railway authorities for better execution of AMC/PMC/CMC.
• Management of spares inventory and cost control, invoicing and collecting payments from railways
• Attending review meetings of railway technical team (supervised by Chief Engineer / Chief Electrical Service Engineer) at various places.MIS Preparation and circulation to HO and controlling branches.

1.Voltas Ltd./R.K.Chowdhury & Co. Kolkata/Siliguri–Worked during the period 1993-1995 and managed franchisees service centers in North Bengal, Sikkim, Bhutan and Nepal. Before being assigned the responsibility to manage company’s service centers, I underwent a year of rigorous training in the Voltas Ltd. under Apprenticeships Act.1961 at the Voltas Regional Service center at Calcutta in AC.& Water Cooler division.

Major responsibilities at Voltas Ltd. & RK.Chowdhury & Company

Allotting job to the Technicians/Engineers, taking feedback after completion of job, maintain spare parts stock in Service Centre, provide Requisitions for POP Items, Spare parts (Bill books, Challan books, AMC books) to Head Office for collection of fresh stock, preparation of reports, regarding service centre performance in terms revenue, performance of technicians/Supervisors/Engineers, Identifying poor performer & good performer among the technician team, maintaining attendance, doing necessary documentation & paper work.

• Managed franchisee service centers in North Bengal, Sikkim, Bhutan and Nepal
• Installation,checking,testing,Repairing,servicing,replacemand and maintenance of Window,Split air-conditioners, Water Coolers, Visi Coolers, Refrigerators etc.
• Fitting, testing, checking,rectification,replacement and faults finding/route cause analysis which included repairing/dismantling/assembling of compressor, condensers, evaporators, indoor/outdoor fan motor capillary strainers, Gas Charging fan Motor repairing,bush replacement etc.
• Pressure and leakage testing in refrigeration system
• Flushing/brazing/evacutation and gas charging.

During the period of service worked at various place like Pendent Ciment Ltd.Gomtu Bhutan,Lakhi Ciment Ltd.Bhutan,BP.Koirala Institute of Science and Helth Project – Dharan,Nepal,Ashok Textile Industries Pvt. Ltd.Birat nagar Nepal and other vatious Govt/Non Govt.orginization Nepal.