Rajesh Burra

Team Developer at Bank Of America Continuum Pvt Ltd

Hyderabad,India | ITES / BPO / KPO / Outsourcing

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 Supporting Team of 15 associates.
 Taking the updates and cascading to the team across sites.
 I have assisted and Mentored peers with process clarification continuously. Improved peers who were bottom performers within the group and team.
 MIS Daily/weekly/monthly
 Scorecard and Reports for LOB and operations.
 Counseling the associates and escalating the issues to solve the same.
 Review Meetings – Clients, vendors / weekly, monthly.
 I have also taken care of the transport roasters to ensure that No-Shows are controlled.

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