Rajeev Kumar Jha

Presently associated with Call2connect India Pvt. Ltd. a fully owned subsidiary of Route Mobile ltd, in Patna as SITE HEAD. A result oriented leader with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance. Possess in depth knowledge of call centre operation and customer service delivery in telecom companies (Aircel, Reliance, and Idea), processes involved are inbound, outbound, non voice, complaint management, document management (CAF processing). Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Possess excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management.