Praveen G Prakash

Software Engineer at Spice Digital, Cochin, Kerala (April 2014 – November 2016)
Monitoring and troubleshooting all the VAS servers and Server clusters of Spice Digital ltd., configured for IDEA Cellular ltd., Kerala Circle.
Responsible for on-site system requirement analysis, actively involved in all aspects of system maintenance, updation & monitoring.
Utilized MS SQL, My SQL in Database Management & Java basics to design the software system.
Administration of Windows 2003/2008 Servers: Configure, Monitor and Troubleshoot for the necessary services.
Hardware/Software Installation: Timely installation of Hardware like Dialogic Cards, RAM, HDD & Software including OS, drivers, other software’s including Filezilla, Apache Tomcat, VMware, Trend Antivirus etc.
Reports: Daily, Weekly and Monthly reports of Windows Servers and all reports related to the live applications.
Test Code & Live Code Deployment of service related applications.
Testing, modification of flow and implementing new Voice Portal on demand from the client side.
Complete installation and Configuration of Dialogic cards & Dongles for the VAS services like IVR, OBD and SMSC.
Customer Support: Maintain & manage customer details and respond to customer escalations promptly.