Profile
A competent, results- oriented professional with Total 15 years of experience in Customer Service in field of Office Automation industry ,Telecom Sector and Consumer durable organizations . Knowledge at handling day to day Technical Support & Administrative activities on-site and co-ordination with internal / external departments for smooth business operations.
Proficient at managing & leading team for running successful process operations & experience of developing procedures & Processes, Service Level Agreements with customers for business excellence.
A thorough professional with a proactive attitude, capable of thinking in and out of the situations,
Possess excellent interpersonal, communication and organizational skills with proven abilities in Work Force Management, Service Marketing, Customer Relationship Management, Planning and Execution levels.