Pramod Kumar

A seasoned self-motivated professional with 11 years of experience in telecommunication. I have displayed a track record in progressive dynamism of varied functions of customer life cycle including customer service, customer retention, coordinated delivery and revenue accrual. This vast experience has made me a pivotal expert in handling in-house and external teams with optimal return, thus ensuring ROI and surpassing milestones laid by the management. My organized and systematic fixation towards refining operational day to day activities and to the larger picture with the help of strategic number crunching statistics has helped me to rise as a leader in playing many roles including a coach, trainer, mentor, motivator and people manager. I have solely handled WFM team for Karnataka by preparing templates on basis of business requirement and sharing the areas of opportunities to enhance revenue.

Having passion for food, have worked for around 6 year, part time, with PNK enterprises as a Head - Retail Operations . Work profile include Managing business with partners , High profile customers, Coordination with vendors and Booking orders, Managing kitchen and food court, making sure the event food setup is in-place,
Work force management, Labor management.• Managed the teams efficiently through team building exercises, trainings, goals setting, managing expectations, effective resource allocations, motivation, progression, appraisals, providing succession plan for key resources and key positions