Perry Balzer

marketing manager at nbo company

Abbeville,Louisiana,United States | IT - Software Services

Who Needs Free Helpdesk Software?

Free helpdesk software is geared towards customer-focused features that include support for Service Level Agreements, very friendly automatic email acknowledgements, asset tracking database integration, taking note of the length of time each call takes, checking on workflow to co-ordinate engineer support teams among other functions. It is offered mainly to charities, which have been registered. It is also on offer for open-source projects. Businesses too can have their software solutions like Creatio where a business person can easily keep track of the customers support issues as well as the customers themselves in threaded form, do billing and create invoices. Apart from that, they also offer free remote support options.

When one signs up for the free helpdesk software, they get access to their own Windows or Linux server and get a customer portal where their clients can order service and products through their site, have product reviews, check status of their support tickets, publish their news, create knowledge base articles, network monitoring and troubleshooting, get customer ratings as well as comments among other things. Some software helpdesk providers normally insist that businesspeople who sign up must have just recently been into operation. When they are well established, they have to pay for services.

What Is Available For Free Helpdesk Software?
When an organization or business signs up for free helpdesk software, they are availed for the following; they are given a license that allows them to install for single software. Each license given has full technical support and access to upgrading for twelve whole months. No one is obliged to renew their support subscription to continue using the support care desk. No limitations placed on any department or user, most of the application source code is open and accessible. One is entitled to request for any number of additional domain license for many installations as long as they are only used by the same organization.

On signing up for the free helpdesk software, there are certain features that you are availed for since they are needed every day. They are; Automatic PC and software inventory and IT asset reporting to simplify your job, network monitoring and trouble-shooting to let your system run smoothly without any hitches, an easy to use IT help desk for the business or organization, IT answers to questions any client has, product reviews for businesses and general advice from IT professionals. When one is signing in, they are hoping to get a network they can manage and one that is absolutely free.

The Terms And Conditions For Use Of Free Helpdesk Software
The company offering the free helpdesk software reserves the right to withdraw the offer at any given time though once one receives the license, it belongs to them for good whether the terms change or not. When one seeks a license, they are considered company customers and are bound by the customer end user agreement during the installation of the software. The charity has to be registered and recognized by the local authorities. The open-source project has to have an established codebase which is available to the public and online. It should be published under a recognized open-source license.

Most companies that offer free helpdesk software insist that eligible members must be for non-profit, non-government, non-academic, non-commercial and non-religious. Once an organization has obtained a license, it cannot transfer it to another, it remains solely theirs. For those that accept recently began businesses, they give a certain duration within which they begin to pay. Alternatively, they insist that once a business has reached a certain threshold, they have to go commercial. In the event that an organization has been established to be involved in criminal activities or those that are not accepted by the local authority, the license to offer free helpdesk software may be withdrawn.

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