Ossama Ramadan

IT
• Support end users in all IT related issues (software, hardware, network, OS, applications).
• Maintain, and troubleshoot IT Systems (MS Active Directory, DHCP, DNS, TMG, Cisco
switches VLAN, Database Systems).
• Actively log and maintain IT task on help desk system.
• Plan, implement and maintain backup and disaster recovery solutions using external/internal
backup servers.
• Plan, implement and maintain Microsoft Windows Server Infrastructure.
• Plan and troubleshoot lab computers if needed.
• Respond to phone calls for remote support.
• Remote troubleshooting and maintaining for servers and client computers.
• Troubleshooting SharePoint.
• Installing and Configuring and troubleshoot Microsoft exchange.
• Installing and Configuring and troubleshoot Microsoft Lync.
• Installing and Configuring and troubleshoot V-Sphere server.