Omprakash Sharma

• ITIL V3 EXIN Certified professional with over 10 years of experience in IT infrastructure Management & Windows Administration Field
• Proficient in the installation, upgradation, configuration and troubleshooting of various network issue in co-ordination with product vendor, Vendor Management, ITIL Process, Incident Management, Problem Management, Change & Patch Management
• Gained exposure in installation & configuration of desktop and servers Anti-Virus Applications; maintenance of server hardware components
• Worked in environment like IBM Servers, Laptops, Microsoft technologies like Windows Servers and client systems
• Expertise in managing and Monitoring Domain Controller, DNS Servers, DHCP Servers, File Server and Installation Part of CATIA, PRO-E, ANSYS, AutoCAD, EMC_Client, Management of IP Reservations,
• Engaged in monitoring network performance including maintenance, upgrades, and back-up/recovery responsibilities including software (operating systems, applications, and data) and hardware (process control domain equipment and network equipment, Maintenance and review of application admin accounts, VMware task.
• Competent professional with exceptional application knowledge, dependable expertise and excellent analytical, communication, interpersonal & problem-solving skills, Hardware Monitoring
• Migrating of Domain, Win-XP to Win-7, outlook Client, and Client-Account.
• Installation & Configuration of Microsoft OS & Configuration of Microsoft Outlook 2003, 2007, 20013 and VMware and V-Centre 5.0. 5.5 & 6.0
• Microsoft Remote Desktop Services (RDS, formerly Terminal Services)
• Domain Controller, DNS Servers, DHCP Servers, File Server.
• Active Directory Group Policy / GPO - Group Policy Objects / User & Group Creation / DNS, DHCP, WINS, DFS & DFSR
• Group Policy Management, User Account creation and management etc.
Taking part in the 24x7 on-call rotation system; this entails being on-call during nights
• Provides documentation, processes and technical training to service desk and administrator level team members.
• ITIL Process, Incident, Problem, Change and Patch Management.
• Anti-virus(TrendMicro) & Backup technology Tape Library and Backup management (Symantec 12.5)
• 3rd party vendor coordination for visit and troubleshooting
• Controlled shutdown and restart of services and dependencies
• Monthly check of assets against solar winds
• Daily Operating System alert handling and response
• Maintenance of Software licenses and Usage Monitoring
• Technical support according SLA engagement.
• Network Interface Card, Modems, Hub, and Switches Router & WF-IF Device.
• Maintaining licenses server like Autocad, CAITA and network license.
• Creating terminal server for remote application.
• Managing Printer server with user control print.
• Setting up systems, installing required software, upgrading environment etc.
• Troubleshooting & Configuration of Printers like Dot-Matrix, Plotter, Inkjet, Laser
• Installation & Configuration of Desktop and Servers Anti-Virus Applications.
• Backup and Recovery in Windows Environment (Symantec 12.5).
• Installation, up gradation and maintenance of server hardware components.
• Installation Part only (CATIA, PRO-E, ANSYS, AUTOCAD, EMC_Client,)
• Monitoring, Optimizing & Troubleshooting of Desktops, Laptops & Servers.
• Installation of VMware like EXSi Server and Virtualization of Host.