Naveen Kumar

Well experienced in Project Management, Change Management, Service/operations & release management.
Maintaining SLA, OLA, Underpinning Contract, SLAM & Incidents
Updating and maintaining the process documents during the project transition phase.
Keeping track of critical or major incidents/problem and sharing RCA.
Capturing product requirements with detailed functional specifications.
Providing training for new products features/enhancements.
Strong ability to communicate clearly and appropriately with executive and management level business partners, non-technical end users, technical subject matter experts and vendors.
Performing end-to-end incident management.
Responsible for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment.
Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process