Narender Thati

Narender Thati
Contact: 09700004010/09603384918
E-Mail: narenderthati@gmail.com

Middle LEVEL PROFESSIONAL
Operations Management / Transport management / Transitions Management

AN OVERVIEW

• A “Performance Driven Professional” bringing in rare level business acumen and record of achievements developed in over 12 years’ Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully
o Used instincts, insight, judgment, and timing to succeed on tough deal
o Operations Management focusing on maximizing customer satisfaction, process compliance etc.
o Process improvement initiatives to achieve maximum efficiency in various operations
• Abilities in coordinating with internal customers (process owners) for running successful business operations and experience of implementing procedures and service standards for business excellence.
• Adroit in ensuring delivery of high quality services to support business needs & achieving continued high satisfaction from all operational users for services.
• Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management.

CORE COMPETENCIES

• Setting up new facilities along with BCP, DRP and crisis management Plan.
• Framing work direction and plan for the associates after thorough assessment of their capabilities.
• Setting up targets, SOP & SLA involved in planning for the process.
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines EHS & Compliance.
• Vendor evaluation: A broad spectrum of services requiring different vendors.

EMPLOYMENT DETAILS

• Growth Path:
• Wipro Technologies Pvt Ltd (Bhavani Enterprises) Admin Assistant Jun’04-Jul’07
• CSC I Pvt Ltd. (Johnson Controls (I) Pvt. Ltd) Facilities Executive Aug’07-Sep’09
• Oracle India Pvt Ltd. (iNet Frame Technologies Pvt. Ltd) Senior Administrator Sep’09-April’11
• CSC Technologies India Pvt Ltd Professional 1 (Business Manager) July 2011 – Till Date

NOTABLE ACCOMPLISHMENTS

• F&B Services: With 2 cafeterias, one 24x7 food court, and 20 pantries.
• Housekeeping: with 7Lac sft spread over 8 towers and 24 floors.
• Coordinate office maintenance related issues with the building maintenance providers.
• Co-ordination with the client visit coordinator & helping to be successful in all the ways.
• Handle the entire spectrum of activities across providing facilities support.
• Generating daily/weekly/monthly MIS occupancy reports.
• Handling support staff problems & queries and solving them to create best working environment.
• Manage the team updating them with latest trends & techniques in the process as well as training them for the improvements in work.
• Inventory Management. (Laptops, systems, Gift Items etc.)
• Helpdesk activities.
• Interacting with the Analysts, SDM’s on a daily basis and customers as and when required.
• Incident/ Problem management facilitate root cause analysis and post mortem reports.
• Implementing safety & security procedures & responsible for conducting of emergency evacuation drill.
• Vendor bills processing & Vendor evaluation.
• Practicing all operations with environmental health & safety concerns.
• Co-ordination with internal and external audits like Process audits, ISO audits, Quality audits etc.
• Complete transport operations of over 2000 employees working in 24x7 environment with fleet strength of 220 cabs.
• Organizing and overseeing all health and safety checks and routine vehicle checks in adherence to both company and statutory requirements.
• Cost optimization projecting forecaster budget to senior management, keeping customer focus and ensuring SLA-compliance.
• Vendor pre and post evaluation, contract management and vendor payable.
• Business Continuity – ensure uninterrupted services and minimize business impact.
• Driver training programs – educate drivers on defensive driving, handling emergency situations, basic etiquette.
• Recruit, motivate, train and develop within agreed policies and practices staff to maintain an effective workforce capable of meeting its objectives.
• Result oriented with strong leadership, communication and interpersonal skills.

PROFESSIONAL ENHANCEMENTS

• Undergone the following trainings:
o Global Incident Managers Training conducted by Oracle, India.
o NFPA 70E Electrical Safety in the Workplace 2009 Edition.
o Operations Management: Facilities Planning and Management.
o Six Sigma Awareness Training.
o Quality Awareness.
• Skills:
o Strategic Influencing
o Stress Management and Motivational skills
o Working in Teams
o Hiring the Right People
o Finance Skills Program
o Cultural Navigator
o Foundations of Leadership
o Developing Self Excellence
• Achievements:
o Certificate of Recognition from JCI.
o Award of Excellence and Innovation for Cafeteria Management & Recycling Management.
o Awarded by Mr. Marc W. (Global Operation Manager, India) for Best Employee.
o Awarded best employee of the year for 2005-2006.

ACADEMIC DETAILS

o MBA (HR) from National Institute of Management in 2008
o B. Com from Osmania University in 2004
o Intermediate from National Open School in 2001
o SSC from Board of Secondary Education in 1999

PERSONAL DETAILS

Date of Birth: 22nd September, 1981
Permanent Address: Plot no-80, Shiva enclave old bowenpally secunderbad -500011
Languages known: English, Hindi, Teluge