Narayanan Keertghi

Process Developer, Synchrony Financial Services, Hyderabad


Essential Responsibilities: Finance Operation


• Research to identify appropriate customer information
• Ability to understand customer handwriting and comprehend
• Utilize different applications as resources to locate the correct information
• Provide best practice tips to processors and reach the Sigma goal
• Utilize aging buckets in Web EDM to identify possible allocation solutions
• Able to meet all Quality and Productivity standards for the process
• Examine and check for information to ensure appropriate processing of customer applications belonging to Synchrony Financial clients
• Ability to read hand written documentation
• Search database for customer account number when not provided
• Research payments to identify appropriate customer account numbers
• Utilize Alpha Search and FileNet as resources to locate the correct account
• Provide best practice tips to processors and business centers on high profile customers
• Review customer remittance information to determine proper invoice allocation
• Utilize GECOM and FileNet for payment allocation instruction
• Utilize aging buckets in GECOM to identify possible allocation solutions
• Properly identify Business Revolving Customers and linkages between products for account reconciliation
• Maintain payment allocation between parent/child relationships
• Be able to meet all Quality and Productivity standards for the Cash Application process
• Examine checks for signature and account numbers to ensure money belongs to SYF clients