Mukesh Chandra

I have over 24 years of diversified experience in Operations / Facility Management, Energy Audit, LEED Certification, MEP-Projects & Marine Engineering.

I am presently working with M/S. Newage Electromechanical LLC as Head MEP and in past worked with DLF Utilities Limited, as Head NCR – Operations & Facility Management.

I have
- Ensured High level of client satisfaction.
- Established and managed the facilities service delivery team.
- Managed the day-to-day client activities for the assigned property. Acted as the building primary contact for non-engineering service contractors and vendors.
- Ensured efficient and consistent operation of all facility activities to meet contractual obligations
- Achieved FM outsourcing objectives of cost savings, consistency and risk management.
- Controlled the minimal break-down (with zero target) by ensuring timely completion of planned preventive maintenance & implementation of check & balances on all MEP equipment & systems in the buildings.
- Develop, gain consensus for, and implement the Best Practice / building operation Plan for assigned assets.
- Established a customer service desk for registering in person / online complaints / suggestions from customer, occupants & guests.
- Improved organizational performance through analyzing complaint data to identify problems and trends. Focus on improve service delivery in identified areas.
- Monitored the uses of Energy & Water of all DLF Commercial buildings.
- Ensured getting all DLF commercial office buildings LEED certified under Existing Building-O&M category from USGBC.
- Carried out tendering, negotiations, procurement, installation, commissioning and operation & maintenance of MEP equipments/systems for large commercial buildings/malls.
- Established written goals and objectives for employees & their reporting structure.
- Conducted periodic formal and informal performance evaluations via the performance system.
- Developed training program and career path for property employees.
- Assured succession planning is in place for all team members.
- Inspected facilities and equipment to determine extent of service and equipment required.
- Arranged for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating procedures, management plan and / or management services agreement and of leased premises as dictated by lessee's agreement.
- Approved purchases of supplies and equipment for use at managed office buildings.
- Ensured that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and safety guidelines.
- Ensured that services are reviewed and refinements made to enhance these services.
- Develop a close working relationship with all of the vendors to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service.

I bring energy, intelligence and motivation to the table & feel compelled to drive home positive business results. My analytical skills and attention to detail will enable me to help to take balanced and informed decision and ensure a high-quality product.

I have strong management skills and capable of learning complex systems quickly to make an immediate impact. I am focused on outcome & measurable results.