Muhammad Magdy

Ambitious, highly motivated and energetic sales and customer service professional with more than five years of successful experience in hospitality and leisure field with the world’s most respected and recognizable brands.

Proven success in delivering high standards of service to customers by making the most effective and efficient use of contact centre staff and technology resources.

A commercially aware manager who has the ability to drive a sales team forward and add value to its operations, very experienced in successfully managing, mentoring, coaching and leading a contact centre team.

Results orientated with a proven ability to get results, hunt down any sales or up sells opportunities , generate revenue, improve service as well as reduce costs "Awarded as the top up seller in The Ritz-Carlton DIFC for2012 with AED 240,000 extra rooms revenue through the
second half of 2012.

Successful marketing experience, through marketing campaigns for Ritz Carlton DIFC. One of the campaigns which I was supervising created leads which generated AED 750,000 rooms and meeting space revenue from the Saudi and Kuwaiti markets. I took part as well in different travel and tourism exhibition held in Dubai.

Great leader, team player and able to train, motivate and supervise sales and customer service employees "Increased employee’s satisfaction with work in reservations department by 24% (from 72% to 96%) in The Ritz-Carlton DIFC for 2013.

Accustomed to work in fast-paced environment with the ability to think quickly and promptly handle difficult situations.