Mohamed Yousef Osman Himut

*Job description NSN NOC FO 2G & 3G & LTE :

• Monitor network alarm and create a Trouble Ticket if needed after initial checks are done.
• Log the exact time of alarm, as it appeared in OSS.
• Sent SMS to management team if the case is considered as critical
• Notify the customer through mails for outage issues as per management directions.
• Escalate critical/pending cases to shift leader to take the appropriate action. Shift leader then will immediately contact all relevant BO/ELS/Customer team leaders if needed in order to convene the appropriate resource.
• Coordinate between different groups involved, for example between BO and DNOC, TNOC, etc and follow up with them until the TT back to us.
• In case of a customer complain is received FO engineer should gather all information regarding the specific problem, and any additional information that may be needed to resolve the issue such as additional contact information or recent changes that may ultimately affect the outcome of the solution.
• Follow up MDT activities, insure that correct nodes are affected, in case of an MDT exceeded its approved window time, and outage should be opened for this case.
• Prepare shift handover that includes all updated information with all activities that have taken place.

** Resume Summary :

- Well experienced in NSN 3G Equipments for Node-B Supreme and Flexi BTS
- Installation & Integration, Commissioning and Software upgrade for 3G Nokia Equipment.
- Maintenance and Troubleshooting & Q/C for 3G Nokia BTS.
- Trouble shooting for Nokia 3G Supreme BTS
- Trouble shooting for Nokia 3G & 2G Flexi BTS
- Good analytic and planning skills
- Working in STC since 2 years as a O&M engineer for Node-B 3G in Madina
- Well experienced in NSN LTE Equipments, improve high KPI’s, SAL & performance.
- Installation & Integration, Commissioning and Software upgrade for LTE NSN Equipments.
- More than two years as Surveillance 3G & 2G Nokia NOC engineer & team leader & trainers for NSN NOC GSM network BSS engineer (3G RNC & 2G BSC) at STC GNNCC (GSM national network control center).
- Coordination with NOC and Field Engineers, Responsible for closing and resolving Trouble tickets, Technical Support to Field Engineers, Escalation of Field level issues to client.
- Coordinating with various teams like NOC, Core teams.
- Troubleshooting on TTs based on problems and provides appropriate rectification. Troubleshooting and rectification of sites and BSC based on problems.
- Expert in Commands of NSN OSS net act .Provide resources to the various team based on criticality of the problem.
- Loop testing checking transmission with field Engineers.
- Preparation of Daily Outage reports.
- Making Roaster of Teams for Alarm rectification.
- Make sure smooth operation of Access and core network.
- Solving all Technical queries related to Access and core network.
- Extracting and analyzing various reports.
- CGI and neighbor cells definition.
- Alarms monitoring. Configuring new BTS.
- Extracting Daily Business Object Report and defined reason of outages.
- Good experienced in NSN flexi packet radio MW link
- Good experienced in NSN flexi hybrid 42m radio MW link
- Good experienced in NSN LTE 4G integration, commissioning Maintenance & troubleshooting.
- Working in NMS (Network Management System) Integration Team, creating NSN (Nokia & Siemens) 2G sites, CGI and neighbor cells definition, announcing new sites by the loop test for all sites, Troubleshooting & coordinating with implementation team at the field.
- E1 Verifications to (RebalanceRe-homing) 2G sites from BSC to BSC by NSN tools.
- (RebalanceRe-homing) 2G sites from BSC to BSC by NSN tools.
- Modernization Sites (recreate sites for new type of NSN BTS Flexi multi Radio).
- Sites healthy Check & improve the high performance (KPI)(QC)
- Expansion Sites TRX's capacity