Milton N

Currently I am working as Assistant Director/Manager – IT Services at Ernst Young LLP, Part of IT Leadership team in EY GDS Organization, I am managing a team of IT Professionals across different location to manage IT Operations and Project management . Assisting IT Regional leader for day to Operational support for India, Poland, Argentina , China & Philippines location and supporting employee base of 21000+ across 16 delivery centres

While my resume is attached for your perusal, a list of Key indicative of my experience includes:

Ø IT Infrastructure Management (Multi location /cross country IT support)
Ø IT Operations/Support (End user Support , Server, LAN, WAN, WLAN, PBX, IVR, Application support)
Ø Project Management – Office Build out, Network Implementation , ODC setup , Data centre setup ,etc
Ø IT Relationship management /Stakeholder management
Ø Annual IT Budget
Ø Incident, change & Problem Management
Ø People Management ( Hiring, development, Performance review )
Ø Escalation Management
Ø IT Asset management – Purchase to Disposal
Ø Data centre management ( colocation , Internal DC)
Ø IT Solution Architect ( server, Network , Voice Infra)
Ø RFP/RFI Support for new business opportunity
Ø IT Procurement
Ø Vendor Management
Ø IT Audits ( Internal audit, Customer Audit, SOX, ISO standards)
Ø Application/Software Development
Ø End user training , Awareness Campaign etc

I am prepared for the next challenge in my career and look forward to hearing from you.